The house terms.

Purpose and scope

These terms and conditions govern any booking made directly with Riad Azzouna 13, on riad-azzouna13.com and its secure booking engine. Any booking implies full acceptance of these terms.

Bookings made through third-party platforms (online travel agencies) are governed by those platforms' own terms.

Booking and confirmation

Bookings are made on our secure engine and confirmed immediately by email. A bank card is required to guarantee the booking. Bookings are nominative and non-transferable.

Prices and taxes

All prices are quoted in Moroccan dirhams (MAD), inclusive of VAT and applicable service charges. A local tourist tax is added separately, per person and per night, in accordance with Moroccan regulations; it is settled on site.

Rates are dynamic: the applicable price is the one displayed at the time of booking.

Payment

Payment is accepted in MAD, in cash or by bank card (Visa, Mastercard). Full payment of the stay is due on arrival, unless the booked rate carries specific conditions — non-refundable rates are prepaid at the time of booking.

Cancellation, changes and no-show

Cancellation is free of charge up to 24 hours before the day of arrival. Beyond this window, and in the event of a no-show, the full amount of the stay is due.

The specific conditions of the booked rate, displayed at the time of booking, prevail over this general framework. Any request to change dates is treated as a new booking request, subject to availability.

Arrival and departure

Rooms and suites are available from 14:00 on the day of arrival and vacated by 11:00 on the day of departure. Please let us know your arrival time (WhatsApp or email) — the team welcomes you at Place du Mokhef and carries your bags through the derb. Luggage storage is available on departure day.

Staying in the house

Children under 18 must be accompanied by a parent or legal guardian and remain under their supervision. The maximum occupancy of each suite is the one stated on its page.

Rooms and suites are non-smoking; the bhous, patio and terraces remain at your disposal. The hammam, massages and treatments are booked with the team.

Pets are welcomed on a case-by-case basis — please consult us before booking. The house stands in a residential quarter of the Medina: please respect its quiet after dark.

Accessibility

Riad Azzouna 13 is a traditional riad in the Marrakech Medina and has no modern accessibility fittings. Please contact us in advance with any specific mobility needs — we will do our best to accommodate you.

Access and parking

The riad stands at the end of a derb in the Kaat Benahid quarter: cars stop at Place du Mokhef, where the team welcomes you and carries your bags to the door. Guarded paid parking is nearby. Detailed access instructions are provided in the confirmation email.

A private airport shuttle is available on request: from 220 MAD for up to 3 guests, 50 MAD per additional guest.

Private events

Small dinners or private events may occasionally be hosted within the house. Full privatisation is available on request.

Direct booking perks

Direct bookings carry the following perks: best rate guaranteed against our public rates, upgrade subject to availability on arrival, welcome dinner offered from 2 nights, airport transfer offered from 3 nights.

These perks apply to every guest included in the booking.

Liability

Riad Azzouna 13 accepts no liability for loss, theft or injury, except in cases of proven negligence. We invite you to entrust valuables to the team. Travel insurance is recommended.

Force majeure

Riad Azzouna 13 cannot be held responsible for cancellations due to force majeure: natural disasters, strikes, health emergencies, government restrictions, transport disruptions.

Personal data

Personal data is collected solely for booking and communication purposes; it is never sold or shared, except where legally required. Booking processing relies on our technical partner Cloudbeds (booking engine and transactional emails).

You may exercise your rights of access, rectification and deletion by writing to booking@riad-azzouna13.com.

Governing law and disputes

These terms are governed by Moroccan law. Any dispute falls under the jurisdiction of the courts of Marrakech.

Legal notice

“Chez Sophie” is a trademark of Calpenture Limited, a company registered in Gibraltar — Incorporation No. 123538 — Registered Office: Unit B, 66/1 Main Street, Gibraltar GX11 1AA.

Day-to-day operational management of the five Chez Sophie houses is delegated to Margo Hospitality (margo-hospitality.com).

Riad Azzouna 13 — 13 derb Lalla Azzouna, 40000 Marrakech (Médina) · booking@riad-azzouna13.com · +212 622-896724.

The website is hosted by Cloudflare, Inc. (Cloudflare Pages) — 101 Townsend Street, San Francisco, CA 94107, USA.

Photography: Riad Azzouna 13 / Chez Sophie, all rights reserved.